Privacy

Privacy policy

What we collect, why we need it, who helps us run Route Stories and what you can ask us to do with your data.

Last updated 18 October 2026.

Who we are

Route Stories is a service of GymFloor AI Ltd, trading as Voigence, a company registered in England and Wales (company number 17128474), registered office 1 Palmer Court, CT6 5JW. GymFloor AI Ltd is the controller of the personal data described here. You can reach us at hello@routestories.me.

For any privacy question or request, email hello@routestories.me.

What we collect and why

Your email address. We use it to sign you in, with a link or a 6-digit code. There is no password. We also use it to send receipts, to tell you when your route is ready and, if you are a contributor, to send earnings emails.

Your purchases. We record which route you bought, the amount, the date and the Stripe or App Store transaction ID. Card details are handled by Stripe on the website and by Apple in the iOS app. We never see your card number.

Routes you upload. We store the GPX or KML file or Google Maps link, and the title and description you give it. We use these to research the places along the route and make your stories. You can trim the first and last 200 m when you upload, so your route doesn't start at your front door. Routes you choose to share can be bought by other people.

Contributor payouts. Payouts are handled by Stripe Connect. Stripe collects your identity and bank details. We only see your payout status and amounts.

Your location. The player uses your phone's GPS to show where you are and to start each story at the right place. Your location stays on your device. We don't store or send your location history. In the iOS app, the player can keep running with the screen locked if you allow it.

Plays. When you start a route, we record that you played it, with the route and the date. We use this for the play counts shown on the site.

Analytics. We use Vercel Web Analytics, which is cookieless and only counts page views in aggregate. We use Google Analytics 4 only if you tap Accept on the cookie banner. If you arrive from an advert, the ad-click ID (such as gclid) and UTM tags may be attached to your purchase so we can tell which adverts work.

Apple Music (iOS app). Only if you allow it, the app lists your playlists and plays them between stories. Nothing about your music is sent to us.

Our legal bases

  • To provide the service you asked for: sign-in, purchases, making your stories, payouts.
  • Legal obligation: keeping payment records for tax.
  • Legitimate interests: play counts, cookieless analytics and measuring our adverts.
  • Consent: Google Analytics, location and Apple Music. You can withdraw consent at any time.

Who helps us run the service

We share data only with the companies that help us run Route Stories, and only what each one needs:

  • Supabase: database, file storage and sign-in. Our data is held in the EU (Ireland).
  • Vercel: website hosting and cookieless analytics.
  • Stripe: website payments and contributor payouts.
  • Apple: App Store payments.
  • Resend: sending our emails.
  • ElevenLabs: the narrator's voice.
  • Google Cloud and AI model providers: researching places and writing the stories. We send the route and place names, not your personal details.
  • Replicate: making route cover images.
  • Google Analytics: only with your consent.
  • MapTiler and Apple Maps: the maps.

Some of these companies are based outside the UK. Where data leaves the UK, it is protected by the safeguards UK law requires, such as adequacy regulations or standard contract clauses.

We don't sell your personal data.

How long we keep it

  • Your account and purchase records are kept while you have routes with us.
  • Payment records are kept for 6 years, as tax law requires.
  • Otherwise, we delete your data when you ask us to.
  • Routes you uploaded can be deleted on request. If other people have bought a route, we keep the route so they keep access, but we remove your name and email from it.

Your rights

Under UK GDPR you can ask us to:

  • give you a copy of your data;
  • correct it;
  • delete it;
  • stop using it, where you object to how we use it;
  • send it to you or another service in a common format.

Email hello@routestories.me and we will reply within a month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would like the chance to put it right first.

Changes

If we change this policy, we will update the date at the top. If a change matters, we will tell you by email.