Terms

Terms of use

The deal when you buy a route, make your own or share one with other people. Please read the safety section before you set off.

Last updated 23 October 2026.

Who we are

Route Stories is a service of GymFloor AI Ltd, trading as Voigence, a company registered in England and Wales (company number 17128474), registered office 1 Palmer Court, CT6 5JW. In these terms, "we" and "us" means GymFloor AI Ltd. You can reach us at hello@routestories.me.

By using Route Stories, on the website or in the iOS app, you agree to these terms.

Your account

You sign in with your email address, using a link or a 6-digit code. Keep access to your email safe, because anyone who can read it can sign in as you.

Buying routes

  • A route from our catalogue costs £4.99 and includes sharing it with 5 people for free.
  • Stories for your own route cost £29.99. A route can be up to 8 hours long. However long it is, it gets up to 40 stories, spread along the whole way.
  • Your stories are usually ready within the hour. We email you when they are.
  • Routes are digital content. You play them in Route Stories and find them in My Routes.

Refunds

  • If we can't make the stories for your route, we refund you in full.
  • Otherwise, if something is wrong, contact us within 14 days and we will look at it.
  • Routes are digital content that we supply straight away. At checkout you agree to that, which means the usual 14-day right to cancel no longer applies once you have access. This doesn't affect your other legal rights.
  • Purchases made in the iOS app are refunded through Apple, at reportaproblem.apple.com.

Sharing your routes

When you upload a route and choose to share it, other people can buy it. If you do this:

  • You must have the right to share the route.
  • We pay you 50% of the net of each sale of your published route for its first 100 earning sales, then 10% of the net of every sale after that, with no end date. Route Experts are paid 50% of the net of every sale. The net is what the buyer paid, less VAT and less the payment fee, which we work out as Stripe's standard UK card fee (1.5% + 20p) because your share is set when the buyer pays.
  • Getting paid is optional. To be paid, set up payouts with Stripe from My Routes. Setting up payouts means you agree to these contributor terms.
  • You are paid only for sales made after the day you set up payouts. Sales before that date are not paid out later.
  • We can unpublish a route that is unsafe, crosses private land or infringes someone else's rights.

Staying safe

  • Follow local signs and public rights of way.
  • Stay aware of traffic, especially when crossing roads or riding.
  • Keep the volume low enough to hear what's around you.
  • You are responsible for your own route choices and safety.

The stories are for entertainment. We research them carefully, but they may contain errors. Don't rely on them for directions or safety information.

Who owns what

Route Stories and everything in it, including the stories, narration, voices, music, photos, maps, website and app, belong to GymFloor AI Ltd or to the people who license them to us. Buying a route gives you a personal licence to play it; it doesn't transfer ownership of anything. This is also true of a route you make: you own your own route line, but the stories, narration, voices and music we create for it stay ours.

Personal use only

  • What you pay, whether for a route from our catalogue or for stories made for your own route, pays for creating it and for your private, personal use. It is not for commercial use.
  • You have no licence to copy, distribute, sell, broadcast, publish, perform in public or otherwise use the stories, narration, voices, music or text anywhere outside Route Stories. That includes paid or group tours, videos, podcasts, social media, websites and other apps.
  • Don't record, extract or reuse the voices, and don't use any of our content to train or build other AI systems.
  • Sharing works only through Route Stories itself: sharing a route you bought with 5 people for free, and the share link for a route you made.
  • Any other use needs a separate written licensing agreement with us. For commercial or licensing enquiries, email hello@routestories.me.

Our responsibility

We do our best to keep Route Stories working, but we can't promise it will always be available or free of faults. Nothing in these terms limits our liability where the law doesn't allow it to be limited.

Changes

We may update these terms. When we do, we will change the date at the top. If a change matters, we will tell you by email.

Law

These terms are governed by the law of England and Wales.